Operator Field Guide

AI employee help for small business owners who do not have a tech department.

This is the practical version of a help center: what to set up, what to upload, what each AI employee is actually useful for, and where a small business owner should start.

Collections

Start Here

First-week setup guide

What to gather before onboarding so the AI employees understand your business, customers, tone, and services.

Brain + Workspaces

How the Brain and workspaces should be organized

How to think about shared business knowledge, employee-specific instructions, and keeping the workspace clean.

Eva

Using Eva for inbox and follow-up

What Eva can do, what she should not do automatically, and what rules help her draft better replies.

Sonny

Using Sonny for social media

How to make Sonny useful for a real local business instead of getting generic content.

Penny

Using Penny for SEO and blogs

How to turn customer questions, service calls, and seasonal problems into search-friendly articles.

Rachel

Using Rachel for calls

What Rachel can handle, when she should transfer, and how to set caller expectations.

Stan

Using Stan for lead follow-up

How to keep outreach controlled, specific, and useful without letting it turn into sloppy spam.

Partners

Marblism partner program notes

How the partner opportunity works and why existing users may be the best people to recommend Marblism.

Research

AI employee platform comparison

How Marblism compares with Sintra, DIY agents, and other AI assistant platforms for real small businesses.